[Alterlife]

You're getting down-voted, but I agree with you on this particular point.

The vendor is providing a full refund to customers including an additional $25 credit for customers who used the annotation service.

DRM is an annoying customer unfriendly solution to a problem that I'm not convinced exists... but people have been given full access to these books for a while. They've been able to read them from date of purchase until now. Some of them are probably finished reading the books and I'm sure "more than a few people" have exported their books to open formats.

Microsoft has handled this as gracefully as it could, all things told.

[bubblewrap]

If I had bought all my books on Microsoft, I'd be very happy right now. I would be getting hundreds or even thousands of dollars back, that I could use to buy new books.