[patrickxie]

First: DO NOT email [e-mail], DO NOT Do media or any of crazy stuff like that.

I have to be honest with you OP. This is a case of you not understanding how the platform works, while Amazon is unclear in their policies. If you give them what they need, they will collaborate with you most of the time.

Here's what I believe happened based on what you provided.

Your product listing, you must have created using manufacturer's barcode. You can check your seller central Settings -> Fulfillment By Amazon http://prntscr.com/n6j53l

If you had this at manufacturer barcode, or created the listing with manufacturer barcode. Then your products are commingled with the other sellers.

From what I saw in the image, it looks like the other seller Adorama sent in a product that looked used to the buyer. Then buyer complained. Now you are on the hook since the products are commingled.

If this is indeed the case you will need to write a Plan of action that addresses what Amazon is asking.

Point them to your manufacturer's website (https://www.getfractals.com)

Root cause - inventory commmingling

Action Taken - removed all inventory to verify no issues

Prevention - no more commingling

Sourcing: I source directly from manufacturer, I am the brand owner and manufacturer. point to the your website, and LINK the verifiable information back to you (same address, same storefront name, same personal nam etc), this is to prove you are sourcing from legitimate source.

Listing: You have double checked listing to make sure product matches

Packaging & Shipping: address this if necessary

Buyer communication: I've reached out to buyer, and found out this product is from a commingled seller.

Also you will need to draft a invoice to yourself (your manufacturer identity to your own seller identity) in order to give the document amazon needs to pass this.

If you draft the correct POA plan, Amazon will accept it. Also make sure you never use commingling if you create your own products!

[ikeboy]

Strongly disagree.

First of all, Adorama is selling merchant fulfilled, not FBA. So commingling is irrelevant here.

Second, it's unlikely the Adorama order is what caused the issue, being as it wasn't even FBA. My guess is it's a different order that caused the issue, they haven't identified it properly, and that's why they're getting rejected.

[HelenOster]

If there is anything I may be able to assist you with, you are most welcome to email me: [e-mail]

Helen Oster Adorama Camera Customer Service Ambassador

[nikkwong]

Thank you so much for the interesting insight. Got your email :)

I am going to look into trying this since it seems to be one of the best options, and I don't know, it just seems like a culpable enough an explanation. Can you kindly explain what you mean by stopping commingling? I don't think I am aware of what the word means in this context.

They have said that they will not necessarily respond to future emails, but I hope if I send this plan they will decide to.

Thank you Patrick.

[patrickxie]

commingling is when you use manufacturer barcode when you label your individual units.

This means the products you send into Amazon FBA warehouse will be mixed with other sellers.

This is an issue because if other sellers have problematic inventory, you are on the hook for their mess up.