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by dragonwriter
2636 days ago
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> In practice, you wouldn't really need to have a metric for the blue team So the metrics are BS, and the company is really being run by subjective intuition, for which th metrics merely provide an impersonal rationalization. |
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The role of metrics is to grant visibility. Any policies governing outcomes, e.g. pay bonuses for high metrics, those policies are set and iteratively improved by people working off intuition.
Doesn't mean the metrics are bullshit, just means they're a tool.