[KozmoNau7]

Over the ~8 years I've been a customer, my mobile provider has upgraded my free SMS/MMS plan from 5 hours and 5GB to unlimited hours and 40GB. The price has gone from ~$15 to ~$20 and that's it.

There's no way for me to get the same plan at that price if I was a new customer.

[SeanDav]

You are lucky. Sadly, this is very much the exception, although we can only hope it becomes more common. Human nature being what it is, people hate change, so companies can gouge existing users and offer incentives to new users to get them to change.

[precisioncoder]

Recently my telecom has starting sending me regular texts (~3-6 months) "We've improved our service, you now have X more mb/month" "We've strengthened our infrastructure, your bill has been reduced from x/month to y/month, if you'd prefer more data you can reply with MOAR DATA to this text and we'll keep you at the same price and give you X more data."

Knowing that I'm continuing to upgrade while doing nothing increases my satisfaction and I haven't even shopped around since I switched to them.

[eelboy]

Who are you with? This sounds really nice.

[precisioncoder]

I'm with Hofer telecom https://www.hot.at/

Hofer is better known as Aldi, they're a big discount supermarket chain owned by a German family. https://en.wikipedia.org/wiki/Aldi

As a side note the same family (two brothers) also own Trader Joe's although it's a legally separate business.