[prolepunk]

Thank you for your paper.

It was a worthwhile read and it filled in a lot of details I didn't notice about the crash also affirming the criticism I hold of the process of software development -- where all of the decisions are deferred to the magical 'algorithms' without considering what who writes the algorithms and how decisions about them are made.

The more persistent problem would be how artificial intelligence is used to increase 'engagement' while also fueling hate, and is an example of programmers and their managers not listening to social scientists and journalists.

When planes goes down it's the case programmers and their managers don't listen to engineers and people on the ground.