[michaelmrose]

Essentially they provide no meaningful non automated support of any variety and only respond when people post stories on social media.

The logical solution is to depend on them for nothing important because any service you depend on to make money may be withdrawn at any time with no notice of any kind.

Continue enjoying excellent services like search and maps while continuing to block the adds that may or may not contain malware.

The fact that this means google has no opportunity to derive any meaningful revenue from this sort of relationship isn't your problem. When they want to earn money they can figure out how to have actual support.