[hnthroaway1926]

I think it boils down to 'most founders' not continuing to walk around and talk to people. In my experience the non-empathetic leaders were the ones that were rarely if ever seen interacting with the general staff, either through casual conversation or meeting with groups of people. Point being, if someone is in a position where they are 'steering' groups of people or changing organizational structures then they should be interacting with those people quite a bit beforehand.