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by zenpaul
2647 days ago
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What I always say is "speak what you know" in a confrontational situation. It is an authentic way of communicating that opens up conversations. For example, I can say that "I feel frustrated when you show up to the meeting 10 minutes late." instead of "You are so disorganized that you never show up to the meetings on time." The truth is what I know is my feelings and what I don't know is what is going on in their world. |
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