[keithpeter]

But when librarians got their OPAC systems, they started writing reports to analyse lending patterns and identify stock that was not being borrowed, and identifying lenders that had overdue books &c.

So the decrease in effort needed lead to an increase in analysis of the information captured in the system - new uses.

https://en.wikipedia.org/wiki/Talis_Group

[revskill]

I'm not sure about other regions, but in my region, non-tech users are too lazy to "program" their customized job. The reason is many, but it's just the fact to let you know. "Programming" in any kind is a hard work, and not all end-users like to do it. They're lazy to do brain work.

[shkkmo]

> I'm not sure about other regions, but in my region, non-tech users are too lazy to "program" their customized job.

You know this how? Not a single non-tech user would even try?

I would suspect that the quality and accessibility of the implementation has a huge impact on this, far more than the region or domain.