[sessy]

“All plans include all features.”

We arrived at this after many years building multiple products. In all products we built we have just 3-4 plans. All features are included in all plans (including the trial plan). Only the usage amount differs from plan to plan. This makes it so easy to explain to end customers and leaves your engineering team with valuable time to deal with improving product. Further the number of billing related support requests decrease drastically. Your support staff also need less training.

The advantages are many to keep billing simple. This has been our experience. YMMV.

[james_s_tayler]

There are definitely a few moves you can make which avoid massive amounts of complexity if you're willing to accept a small downside. Another one is not allowing billing cycles to go past the 28th of the month thus making renewal logic simpler. Another thing would probably be just bill only in one currency (say USD).

Can you think of any other small things like that that help you massively reduce complexity? I think in the beginning it seriously makes sense to go with the simplest billing possible for as long as you can.