[leesalminen]

Just want to warn people about RingCentral. We were a paying customer for years but usage was quite low so we decided to replace it with Twilio for telephony and Zoom for video conferencing. Saves us $100/Mo or so.

I called RingCentral to cancel the service (can’t cancel online) and was assured we wouldn’t be billed again. What do you know, we were indeed billed again. I called in to dispute this and was told they had no record of my previous call and my service was not canceled. They refused to refund the money. I hung up and called back 1 minute later. They changed my security questions so that nobody would be able to talk to me about my account. I ended up filing a chargeback.

Never buy RingCentral. What an awful company.