[metal13]

Zoom works more reliably than hangouts does. I use hangouts every day for some business calls, but I pay for Zoom. If you're looking for something that will work so you can close a sale, Zoom wins. Potential customers struggling to hear you on a hangout isn't a winner.

Scheduling, calendars, easy phone dial ins, and way better mobile performance make it clutch. I'm a GSuite customer, but it's still better to pay Zoom.

Zoom is also focused on one thing. Hangouts/chats/meet/whatever Google wants call it /do with it is an afterthought. If Google wanted to make a real run at the market, they should buy Zoom immediately.