[techsupporter]

> turn off his VPN

I just gave up on Netflix because of this, but not because I actually use a "VPN." It's because my ISP doesn't provide native IPv6 support so I use a tunnel from Hurricane Electric's TunnelBroker service. A couple of years ago, Netflix published AAAA records in DNS and decided that HE's IPv6 service is a "VPN" so they block it.

I made do with forwarding *.netflix.com in my usual DNS server to another DNS server configured to not return any AAAA records but that only works about 80% of the time now and I've had to do even more drastic things (like forcing a DNAT rule for anything heading out on port 53 to be rewritten to my own DNS server to avoid the apps getting "clever" and just querying whomever they like in spite of my DHCP server's config) to the point that I gave up. Hulu and iTunes don't give me crap so I just use them.