[applecrazy]

The service desk feature is nice, but maybe having a form for people to fill out to file a support request would be even better. That way, people can file requests without directly opening their email client.

Just a small thought :)

[victorwu]

Thanks for the idea! We have the idea logged here: https://gitlab.com/gitlab-org/gitlab-ee/issues/1734. Feel free to add comments there. Thanks!

[mansilladev]

Jira Service Desk does come with a portal and forms to create requests (in addition to supporting email).

[applecrazy]

I was talking about Gitlab Service Desk.