[drum]

After using Jira for the last 2 years, Atlassian has struck me as the 800 pound gorilla that's resting on its laurels.

On my dashboard, I'm consistently annoyed by being shown the option of creating a new user account and having to decipher the UI to choose wether my ticket is a bug or feature during mission critical moments. Just give me one big button that says 'Create Ticket', we'll figure out the rest later. Secondly, why aren't tickets shown on the dashboard by default? When I log in, I'd expect to see what's going on, not have them tucked away in the nav menu.

Recently during a mission critical ticket, email responses to Jira threads were not creating new messages in Jira, creating massive delays in communication with the team until we figured out messages weren't posting. Diagnosing the issue later, it seemed to be due to file attachments in the email responses.

[politician]

What's Voltron? Their SEO must be poor because Googling "Atlassian vs Voltron" brings up TFS as the top hit and a page full of Atlassian spam.

[drum]

Doh! Thanks for asking. Voltron is a white labeled version of Jira (which I did not realize when writing my post). Edited.