[lapnitnelav]

I think -and it depends on the corporate culture / industry- the value of culling toil, ergo using tech as force multiplier for tech problems, is both beyond their grasp and is a threat to the status quo.

Much like the type of fuel injection used in a combustion engine is irrelevant to most people that use their car.

If you are managing a hauling company and a brand type of fuel allows you to save 20%, you can see the value but you also know that it means updating your fleet, infra and all the costs and hassle associated with that. Which means that while you are keen on making those savings, you probably will not roll out fleet update ASAP.

I think this is how in companies which are not pure IT players, management might see those situations. Yes there is some value in reducing the toil but the perceived costs are too high for them to be fully on board, and I guess it's because their perspective is too rooted in the physical world (i.e my example).

Not that there are no costs when automating toil management in IT, it just doesn't map 1 to 1 to the real world equivalents.