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by aupright 2654 days ago
Thanks for this feedback ndarilek, I appreciate you taking the time to call it out. Candidly, you're absolutely right—this is an area that we need to be more considerate of as we continue to scale and I apologize that it lead to a less than ideal first experience for you.

We've started down the path of completing an accessibility audit, and are hoping to use those findings to drive highest priority areas of improvement moving forward. While I'm not certain on timelines , I definitely think there could be an opportunity to engage moving forward and would be happy to keep you involved if you're interested.

If you'd like, you can reach me directly aaron@zenhub.com

1 comments

Thanks, super happy to hear that! If I sound harsh, please understand that it's from the perspective of someone who starts out excited about how the latest and greatest startup will disrupt my life, only to realize that half of their app is unusable to me. When I raise any issues like this, the most I can usually hope for is "thanks for your comments, they made our day, unfortunately we have no intention of fixing these issues at this time." So when I encounter inaccessibility among developer-focused tools, and think about how unemployment among disabled folks hovers around 70%, it's hard not to be jaded, and frustrated about how making accessibility an afterthought makes employment a bigger challenge for some of us.

So I'm glad to hear that you're undergoing an audit, and I hope that I can someday count ZenHub among the developer tools I can use. FWIW, Slack isn't even in this group, which is shameful given they patted themselves on the back for such a keyboard-friendly interface when they killed off XMPP. No, I'm not bitter. :P