[gumby]

The article even discusses this and I thing you're being unsympathetic.

It says a lot of people don't have the skills to figure out how to click through a multi-layer sequence (I never thought of that as a "skill" but I can see how it really might be one). Also as you said yourself Google doesn't always follow through on random comments. And in the end the root problem wasn't Google at all!

Plus it wasn't clear to the people if the city had been involved in changing the name? (Answer: not really).

And I think this is the kind of hyperlocal thing city councils are for.

[wglb]

Not sure what you mean by "multi-layer sequence", as it is a simple link at the bottom of the page "send feedback".

Even though the cause of the problem was not in Google's hands, given that they got the data from outside sources, nonetheless I would presume that they have the ability to correct errors.

[gumby]

I was going by what it says in the article: "while Google says it invites user feedback on its maps, it doesn’t always act on those suggestions. And even that process, which involves clicking through three levels of menus, precludes users with limited computer skills."