[jaclaz]

Maybe I am reading your post wrongly, but two attempts, with a 50% chance of going through over a year long time is "really quite simple"?

[wglb]

By simple, I mean one click to an easy-to-fill-out form.

I do agree that it does take attention span--but it sounds like the process or complaint. has gone on for a number of years already.

[jaclaz]

Yep, the procedure to present the complaint for a problem is simple, the solution (if any) to the problem not necessarily so.