[yakshaving_jgt]

I'm sure no offence was intended, but I'd be quite upset if I heard an engineer say a fix is "no big deal" if I were grieving a lost family member.

[codebolt]

Pretty sure that was sarcasm. Boeing is basically saying, there is an automated system that causes planes to crash, and to turn it off you need to perform some completely unintuitive sequence of actions. These planes should not be allowed to fly.