[wilbo]

We have existing contractor networks in most of the cities we service. Whenever we enter a new area we often have to source on-demand. We vet people based on social media reviews and ensuring their licensing etc meets the local requirements.

When we send someone out from our network we are implicitly standing behind their work. The good new for us is you can tell a lot by a person's phone demeanor and business professionalism. If someone is rude or curt over the phone with us they certainly won't be polite with tenants.