[soneca]

My SaaS is a 1:1 meeting note-taking web app: https://www.oneononemeeting.com

My first paying customer came from a launch post on Reddit (after ~8 months of building it). Talking to her, I realized that her use case was not what I imagined (manage 1:1 meetings notes with their team) but to document the tasks of a particular employee that she wanted to fire. She complimented my app a lot and requested relevant and interesting features. But, unsurprisingly, canceled her subscription after 3 months, after having fired said employee.

My second paying customer was a colleague from my day-job employer (the SaaS is a side-project). I offered an unlimited free trial for all my colleagues here, expecting to sell an enterprise plan to the company. Other 3 managers in the company use it. But he insisted that he wanted to pay to be able to act as a real customer, demand features, etc.

He loves the product and still uses it a lot, but I redesigned the free plan to be even more generous and start feeling bad that he was paying it. The new free plan allows up to 3 managers per company with unlimited features. So I canceled his subscriptions and refunded the last month (he still uses the product). Now I have a meeting with the company's VP of HR to try to sell the enterprise plan.

[VanPossum]

If I may ask: on what subreddit(s) did you post? Was it a normal post where they allow self-promotion, or sponsored/ad one?

[soneca]

Almost none of them allow self-promotion. Exception are those like /side-projects where it's kind of its purpose, but very unlikely to attract real users.

I believe that customer came from /leadership. Smaller one, but well targeted for me.