[jho406]

This is a headache for me too. Some questions for you:

Do you handle common area maintenance? Snow shovelling? Cleaning? Sidewalk maintenance? Do you have a requirement on the minimum num of units per building? How do you handle tenants that don't speak English? What is your pricing?

Aside from maintenance, do you have plans to get into full-on property management?

[emlieber]

This is Ethan, one of the founders here. Yes, we handle common area, snow shoveling, cleaning, sidewalk maintenance, etc. We even handle unit turn inspections and punch list creation.

No minimum number of units. In fact, 80% of our units are single family residence.

We have Spanish speakers on staff, but all of our automated texts/emails are in English. So that come some times be an issue for Spanish only speakers. Generally we have to get on the phone with them.

We charge $25 + $1/unit per month for handling all tenant calls, troubleshooting, and emergency coordination. For $25 + $10/unit we do coordination for every time of job (snow shoveling, cleaning etc.) The monthly subscription does NOT include the cost of the handyman/contractor going out to do work.

No plans to go into full on property management. We feel like maintenance is a big enough headache to solve for now!

[dd36]

How familiar are you with state laws? Performing walkthrough inspections as a third-party without being licensed is illegal in many states - a felony, even. I'll source it for you shortly.

EDIT: Here: https://azre.gov/LawBook/Documents/SPS_Documents/SPS_2017.01...

"An unlicensed assistant shall not perform the following activities:

- Perform a walk-through inspection or Tenant Vacate Inspection

- Provide advice or negotiate with anyone regarding a property

Pursuant to A.R.S. 32-2165(B) A person who performs acts that require a license under this chapter, other than a broker’s or salesperson’s license, without being licensed as prescribed by this chapter is guilty of a class 5 felony."

Arizona is not unusual in this regard. I helped build a publicly-traded REIT with an internal manager and worked with general counsel on these issues. Some of the laws seem silly but if you can do what a property manager does then what's the point of having property managers be licensed? And I for one think they should be. People complain of property managers now but imagine if there was zero training or licensing. I also deal with HOAs, which require no training or licensing, and they make property managers look like geniuses. They manage HOAs when they don't even know their own CC&Rs, let alone the law.

[emlieber]

Yes, we’re definitely more restricted in AZ than most other states on what we can/can’t do.