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by kuschku
2662 days ago
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Not even getting everything else right works, you need ALL of it right, including the backup email address, when the account was created, last password, location, some captchas, and the backup phone number. Once one of my Google Accounts was taken over by a hacker (I had reused the password on another site, which was hacked around that time), and even although Google warned me that someone was trying to take over my account, and told me someone was logging in from Russia (I always logged in from the exact same IP address from which I tried to recover it), and even though a friend at Google submitted an internal request to get me the account back, and even though I sent them a photo of my ID (with the Google account having that exact name in it), they refused to help me. Google support did try to reach out to me, as I later figured out, but they had instead contacted me via the hacked email account, I only found the "thanks for your support chat" mail in the account after I regained access. Which I was only able to do so by talking to the person who now owned the phone number I had used a decade before for that account (the ISP had long recycled it). |
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