[ThJ]

Isn't this how bugs are handled in most software companies? I have never seen anyone ever fix a bug that I report as a user. I have been asked for plenty of irrelevant diagnostics logs, seen bug tickets get relegated to low priority or won't fix, or closed because the ticket wasn't updated, though. (User perspective: I shouldn't have to nag. Dev perspective: Maybe it fixed itself or the user doesn't care anymore.) Plenty of that. And I'm on the other end of that at work. I'm a developer who must handle issue tickets, and there are tickets that have been sitting there for months, and might sit there forever unless my boss nags me to deal with them, because there are always more pressing issues to deal with, not to mention tasks that are far more rewarding to work on. I think there are limits to how much you can torture or bore a developer before they just up and quit.

[username223]

Yeah, that's pretty much how bugs seem to be handled at most large software companies/projects, though they all do it a bit differently. Google is famous for making it next to impossible to speak to a human, instead sending obtuse automated replies. Apple does "radar to /dev/null." Linux? I wouldn't even consider wading into the cesspit of toxicity and petty dictatorship that is LKML.

On a positive note, I have had some great experiences interacting with the maintainers of smaller projects, and even some larger ones like Emacs. But massive companies and projects? Not worth the effort.