[seantomburke]

Outages are definitely a risk every company encounters. Whether it's a third-party hosted solution or an internal solution, unfortunately, servers do go down. We run all our services on AWS which provides an uptime SLA of at least 99.99%, so uptime shouldn't be a problem, but we do recognize the concern.

[h1d]

Services can also go down when the infrastructure is up too.

Self hosted solution can give that responsibility away though.