[seantomburke]

Pricing is always a tough thing to get right. If you look at Shopify's pricing page on the internet archive, you can see it changes almost every week since 2012, so it's something that all companies struggle with getting right. We're always open to feedback from customers.

For the analytics, this is a trend I've personally seen in SaaS products lately, where companies can get in-depth analytics on how their team members are working. If you look at Github, Jira, or Google Docs, you can see personal stats for user events. Even Slack is starting to send out the number of private vs public messages sent throughout the week. It's something that definitely needs to be discussed because I can see it being used for good or being used for bad (as in micromanagement). Google Docs is the only one I know of that gives the option to opt out of usage analytics, so that's a great suggestion for a feature.

[jedberg]

One suggestion -- make the $2.75/user/mo not apply to the first 10 users. So when I hit user 11, you bill me $2.75/mo. User 12 makes it $5.50/mo and so on. That way you don't have the big jump, and you're not losing a lot money because if they had 10 users it would be free anyway.

[seantomburke]

That's actually a really good suggestion, thanks!