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by mrcodedude 2659 days ago
"My experience using other booking sites for 'cheap deals' has been that you're often treated as a lower-tier customer, for example being given worse rooms (ground floor, no windows etc). The HotelTonight experience is the opposite. ~25% of the time, I receive a room upgrade without asking"

They're all OTAs. You're just as likely to get a "good" room with HotelTonight as you would with Priceline, Hotwire, etc. The quality of room you receive is mostly dependent on room availability and the check-in agent.
1 comments
louisswiss 2659 days ago
> You're just as likely to get a "good" room with HotelTonight as you would with Priceline, Hotwire, etc.

Can't speak for every hotel (obviously), but I know for a fact this isn't true for several.

Hotels always have better and worse rooms - it's very rare to have a building where there isn't a loud/dark/musty room or two.

In most hotels where I know a member of staff, they freely admit to having several 'worse' rooms which are given to booking.com/priceline etc guests first, regardless of availability.

They purposefully save a few 'better' rooms in case valued customers show up last minute. For some reason, HT customers get lumped into this category - maybe because it's assumed they have the purchasing power to become a 'real' customer in the future (but that's just a guess).

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what_ever 2658 days ago
There is a high chance that this is anecdotal, specially if both OTAs were offering you the room at the same price. For bigger chains, the person at the front desk hardly cares about where you booked from. It could be the case where there were very few rooms remaining when you booked with OTAs other than HT so you ended up with worse rooms.
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mrcodedude 2658 days ago
> In most hotels where I know a member of staff, they freely admit to having several 'worse' rooms which are given to booking.com/priceline etc guests first, regardless of availability.

You don't think Hotel Tonight is lumped in there with booking.com and Priceline? They're all OTAs. They're all treated the same.

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CPLX 2658 days ago
I’ve had the same experience
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