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by vulpes 2654 days ago
Does the 7 day return policy not alleviate those fears?

Or do you look at it from a perspective, I want a new car, have $40k to spend, let me test all the options, and being all-electric isn't a binary choice?

I think of it in 2 ways:

1) You have budget for a new car, shopping in the segment covered by Tesla offerings. You care not for its drive train and evaluating it purely on the car likeness. You go to different dealerships and educate yourself on different car features (as opposed to online) and test drive while you're there. Tesla not having retail presence hurts, for sure.

2) You do your research online, watching reviews on youtube, reading reviews in CR, etc. You are pretty certain you want car X, but want to test drive it to make sure. If that car is a Tesla, you have to buy it, knowing you can return it if something doesn't line up, getting your money back.

2 comments

> Does the 7 day return policy not alleviate those fears?

Not at all, it's ridiculous to pretend that's a reasonable replacement. Cars are subjective things, luxury or higher end cars even more so. I've gotten pretty excited about the prospect of buying this or that only to drive it and realize I have zero interest.

In fact, I always thought I might want a Tesla until I actually rode in one and realized they feel profoundly cheap, the fit and finish is embarrassing, not even remotely in the ballpark of a standard German luxury sedan.

Maybe that'll change for the newer models. I'll likely never know though, instead I'd just go to a BMW or Audi or Mercedes dealer and be treated like a functional adult and a consumer looking to make a major purchase.

And once those guys get real, competitive electric options in stock, with functional dealerships and repair departments and so on, how exactly is Tesla planning on retaining market share?

I am currently waiting for a return refund for > 62k and have been told it will take over a month. Pretty sure most people would never consider that an acceptable return policy.

Of note, I am a big fan and want to order a new one, but ... seriously.