> Why don't you just make a system that the clients must enter data through? Instead of accepting spreadsheets...
It’s cheap to train people to fill out a spreadsheet. If you force people to use a custom data portal, you’ll likely increase error rates and give your counterparties a reason to prefer other shops.
Working in the same sector, I can confirm this. We try to offer pretty much any half-way reasonable interface to our clients for that exact reason, be it spreadsheets or csv via mail or SFTP, REST APIs or a web interface.
yeah, it's both what you say and sales people's poor understanding of how annoying that is (and the fact that they get rewarded for closed contracts where operational costs dont matter)
It’s cheap to train people to fill out a spreadsheet. If you force people to use a custom data portal, you’ll likely increase error rates and give your counterparties a reason to prefer other shops.