By "people", are you referring to Google? If so, I agree -- not having technical support available is a deal breaker for a system of that scale, especially if outages are as prevalent as the author claims.
Google should get it, in that they need to offer support if they want to run this kind of business. But customers should also know that Google doesn't do support, and they will need support, so GAE is probably not a good fit.
Google should get it, in that they need to offer support if they want to run this kind of business. But customers should also know that Google doesn't do support, and they will need support, so GAE is probably not a good fit.
If that's right, I agree as well.