[blablabla123]

> The the few times end users were there, they clearly did not give their honest opinion in front of their bosses. And really even folks giving feedback who use a product are poor at doing son.

Actually I worked over 2 years at a company developing in-house tools. For almost all tools/projects I talked directly to the end-users. 2 observations:

1) users become greedy when it comes to features (especially those users in supervisor/manager positions)

2) there's a tipping point with amount of desired features when users actually start preferring to use the newly developed software instead of a previous solutions

[hello_tyler]

I think when you say users become "greedy" it's that they don't truly understand the depth of the problem they want to solve. It's not that they are in a true definition sense of "greedy", but ignorant about the cost vs benefit analysis. If if was explained to them it would take 20,000 man hours to solve their issue, and then it would put them out of a job, most of them would clam up.