[SpicyLemonZest]

There are serious overhead costs to running a company 10 times as large. If you also have to hire 10x the employees, you'll end up needing to charge more than most customers are willing to pay. (Customers who are willing to pay out the nose generally do get good customer service, even from organizations that are normally bad at it, up to and including teams of engineers deployed to the customer's office to help out.)