[evrydayhustling]

Cost is one issue. Another is that these tools are designed mainly for triaging conversation volume and aren't really designed for PMs, salesfolks, or engineers to extract what they need from historical conversations.

Companies that want to get every team engaged with customer feedback can: (1) Invest in their own data extraction and pipeline to push conversational info into cross-team dashboard. (2) Perform or outsource a bunch of research and report on "voice-of-customer" to the rest of the org. (3) Use active feedback reporting tools like ProductBoard or NomNom to organize (one kind of) customer feedback. (4) Try passive conversation analysis from new tools like frame.ai (that's me!) or scopeAI