[duxup]

>Why do the job if you have actual contempt for your users?

It's not contempt, it's understanding who is at the end of the keyboard.

In this case our customers are fairly capable, but the software is really for their end customers who are in a niche industry that is AMAZINGLY behind the times in terms of technology, and the people they hire who actually end up doing a lot of interacting with the software are honestly barely high school grads and are surprisingly incapable / startled by anything out of a very specific routine.