[xhruso00]

Most of the support emails are really dumb. Instead of reading product description or help they simply write you email and ask you. 98% of users get through intuitive design. Example1: Customer didn't know how to switch camera back/front and the product used the same icon and approach as Apple. Example2: Customer denied access to camera and asked at support why camera doesn't work.

[ColdBrewSea]

These sound like legitimate user experience problems. I have fallen into the trap of example 2 at least once, not because I didn't know why the camera didn't work, but I didn't know how to resolve it at the time.

[xhruso00]

One can't design for 100%. Designing for those 2% simply isn't worth and doesn't bring any cash. PS: user did not read camera access usage description, clicked deny and then asked why it doesn't work. This is pure stupidity.