[t3rabytes]

At Basecamp, everyone in the company does a workday in support every month or two. It's a fascinating experience to take part in: https://github.com/basecamp/handbook/blob/master/our-rituals...

[pinko]

I worked on a software project for 10 years where we did this, with 5-25 developers in the rotation over time (we grew). It was unpopular with many of them, but I loved it, and found it incredibly valuable. Even the people who thought it was useful learned valuable context they didn't realize they learned (e.g., how helpful our own documentation was when they needed it).

[Aeolun]

I really like the idea of doing a day of support a month. When I did it every day of the week it drove me crazy and made me really cynical though.