[arkades]

> While reading the article, I got a feeling that reading support emails is only one step away from answering support emails - and here you are, suggesting just that.

I didn’t get that impression. The article mentioned reading these emails for 30m a week. Going from there to doing tech support yourself as a CTO is...

It seems to me that a CTO doing tech support either understand something I really don’t, or really fails to understand something I do. Superficially, it sounds like the sort of low-level digging around you get from engineers that got the CTO title but never got comfortable with the transition.

[scrollaway]

Obviously I wouldn't recommend people do full time support if it's not their role, and the larger a company gets the less practical it is especially in the executive roles.

But the attitude displayed in some of the replies is exactly what I'm talking about when I say some people think support is beneath them.