[chapium]

I'd like to add, shadow your customers a year after deploying your product. Engineers often blame the user, but users often end up using peculiar workflows to get around ui issues in your app, specific bugs, or other issues. Also if the user doesn't understand part of your product a year later, you probably should be improving that experience Either within the app or externally by improving documentation and providing training.

After some burn in time, is it really the user who is doing something dumb?