[duxup]

I did the same. Worked in support, moved on to web development. It teaches you so much about understanding and communicating with customers.

I had some conversations recently where I offered my opinion.

"I think this might be a bit complex for the given users who are using this."

"But they want all this information, we're doing it."

A few weeks later end customers are all confused and they're up in arms because they can't figure out how things work because the product threw the kitchen sink at them on one or two pages...