[ianamartin]

When simple (the internet bank) was first getting started, I was in their public beta. Support was handled by the developers. All the engineers had to do rotations on support.

As an engineer, I think I would hate that being a required part of the job. But also as an engineer who works in the banking/transaction processing industry, the support was damn amazing.

A ton of things about the company went downhill as they grew and especially after they were acquired, but the support turning completely crappy was the worst by far.