[nostrebored]

Yeah, it's honestly disheartening, but it's great seeing Amazon realize the value that support can play. Even looking at the hiring requirements for some of the positions can give you some insight into why it works as well -- support teams which require it have strict development requirements, and consequently the support engineers 1) know the problem space and can infer what you're trying to do 2) know what it feels like to be blocked by something completely out of your control and feel like you're writing into the aether

It would be great for companies as a whole to start realizing the value that you can bring to your existing customers through this experience, and to recognize that this is another face of your company.