Pay for level 1 positions is indeed not great, but the money is pretty good in companies that value support enough to do it in-house and once you've learned enough to be senior/backline to a whole crew of juniors.
I do agree that the pay does not necessarily reflect the fact that the job is often harder than mere software development: you're basically debugging other people's software in realtime, often while angry people yell at you.
I do agree that the pay does not necessarily reflect the fact that the job is often harder than mere software development: you're basically debugging other people's software in realtime, often while angry people yell at you.