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by mrhappyunhappy
2665 days ago
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As a user experience designer the first thing I ask for is access to any and all data available, including support chat system and access to support folks so I can quickly gauge the general level of issues being experienced. It’s just one way to identify possible issues, far in advance of jumping to make any UI changes. |
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This is key. Support people is the ones that talk with customers, and know what's going on. Their experience is key.
In most companies this people is low-pay look-down people, gets tired quickly etc.