Hacker News new | ask | show | jobs
by stuffhq 2668 days ago
For that exact reason I've had a weekly "emails and chill" date with a supporter. Brought coffee for both of us. I flicked through incoming support emails for 30-40 minutes....
2 comments
spiderfarmer 2668 days ago
We did the same thing with a small team. Did wonders for our response time and for refining our support processes.
link
robbiemitchell 2668 days ago
What's your support volume like right now? Just email, or also chat?
link