[4thaccount]

They probably respect his knowledge and know he is the only competent one, but they simply don't care to learn the CLI method as they are lazy, or can't justify all the time it takes to learn it if he is there to fix their problems (more efficient). I've been on both sides of that situation before. There is always an expert in something you want to know, but can't justify the time. So don't take it too hard on them. I support a Linux based app at work and thus got pretty comfortable with the command line (vim, grep, awk, head, tail, cut, sort, ls, cp, top, cat...etc). To my knowledge I'm the only one in engineering with this knowledge (not in IT support). I also notice my fellow engineers will frequently use more complicated techniques for something that is a single piped command for me. I don't fault them for it though as they have no need to use Linux.