[gzeus]

I think people feel more comfortable in chat than a forum. People often feel hesitated to ask simple questions on forums thinking it's stupid. Plus forums take too long to reply.

It's often better to have both, I think.

[KajMagnus]

I agree, I actually built that, I mean, a chat + forum at the same time. And it works in the way you said: people post quick informal questions in the chat, and longer more "serious" questions in separate topics. https://www.talkyard.io