[olliej]

These aren't "working as intended" these are the companies being called out on their claim that it was about "efficiency".

In the both cases it's clear that they never intended to go into arbitration, and just assumed the amount of time required vs. the reward would not be worthwhile. The moment that the bluff was called they immediately tried to avoid the "efficient" option: Uber isn't paying the arbitration fees, chipotle tried to lawyer their way out of what They chose to force on their employees.