[ncmncm]

Rules reduce expense, leaving resources to deal with exceptional cases. Applying rules to exceptional cases makes a mockery of both the rules and the organization applying them.

[uodtl]

Who's to say what an exceptional case is?

[ncmncm]

The facts of the case say, all by themselves.

It requires attention by the people applying the rules to recognize the facts, but paying attention is the reason to have people in the loop. Any machine can be corrupted.