Appreciate the response. I wish I had some great ideas here, but I don't. Maybe allow a discussion area, but only from those willing to go through some kind of accreditation process?
It's funny that you make these suggestions, because they're all things we're grappling with/considering at the moment.
Until now, most of our work has been supply-driven: we write and work on what we think people want to know rather than actually asking them. This has probably been a mistake. We're really changing the way we work to be more demand-driven. This means possibly having some kind of area where people can ask questions, have discussions etc. It's definitely something we're considering.
And you're also right that we need to work on the connectivity between aspects of the site. We're in the middle of trying different designs and formats to try to nail down the best way to do this.
Until now, most of our work has been supply-driven: we write and work on what we think people want to know rather than actually asking them. This has probably been a mistake. We're really changing the way we work to be more demand-driven. This means possibly having some kind of area where people can ask questions, have discussions etc. It's definitely something we're considering.
And you're also right that we need to work on the connectivity between aspects of the site. We're in the middle of trying different designs and formats to try to nail down the best way to do this.